Shuttlerock incident

SRC Platform Outage

Critical Resolved View vendor source →

Shuttlerock experienced a critical incident on January 8, 2023 affecting API and UI, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2023, 10:22 PM UTC
Resolved
Jan 08, 2023, 10:48 PM UTC
Duration
26m
Detected by Pingoru
Jan 08, 2023, 10:22 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Jan 08, 2023, 10:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 08, 2023, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 08, 2023, 10:48 PM UTC

    This incident has been resolved. As part of an infrastructure state import, the wrong ID values were imported which affected how user permissions were assigned to the user token. The infrastructure has now been updated and reapplied.