Showbie incident

Performance issues on Showbie Core impacting Annotations

Major Resolved View vendor source →

Showbie experienced a major incident on September 10, 2025 affecting Showbie Core, lasting 7h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 07:38 AM UTC
Resolved
Sep 10, 2025, 03:30 PM UTC
Duration
7h 51m
Detected by Pingoru
Sep 10, 2025, 07:38 AM UTC

Affected components

Showbie Core

Update timeline

  1. monitoring Sep 12, 2025, 03:11 PM UTC

    Showbie is experiencing issues with some users reporting issues saving annotations. Our team is working to resolve these issues. We are sorry for the impact this is having on our end-users and appreciate your patience.

  2. resolved Sep 12, 2025, 03:12 PM UTC

    Showbie is online and this issue has now been resolved. Thank you for your patience.

  3. postmortem Sep 12, 2025, 03:13 PM UTC

    A system scaling issue occurred impacting Showbie Core resulting in the site becoming unresponsive and users being unable to save annotations. The auto scaling scripts were updated to ensure this does happen again.