Shorthand incident

Temporary service interruption caused by failed database migration

Notice Resolved View vendor source →

Shorthand experienced a notice incident on May 5, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 05, 2022, 10:31 AM UTC
Resolved
May 05, 2022, 10:17 AM UTC
Duration
—
Detected by Pingoru
May 05, 2022, 10:31 AM UTC

Update timeline

  1. resolved May 05, 2022, 10:31 AM UTC

    An unexpected lock was caused on a critical table during a product release for an updated set of features. The release was aborted and the upgrade transaction reversed, restoring Shorthand to normal operation. We will investigate and possibly schedule a service outage in order to release the Shorthand product upgrade again