Shorthand experienced a critical incident on June 28, 2022 affecting Shorthand, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Shorthand
Update timeline
- investigating Jun 28, 2022, 11:34 AM UTC
We are investigating a high load on our database cluster; this may impact your ability to access Shorthand. You may see a banner that shows this error: "Shorthand is currently unavailable. Please try again in a few minutes". We are currently investigating the issue and will add more information shortly.
- resolved Jun 28, 2022, 11:53 AM UTC
Our engineering team have identified the cause of the high load and have now resolved the issue. We will continue to monitor this issue for any further issues.