Shorthand incident
Background Settings Reverting to Defaults Unexpectedly
Shorthand experienced a notice incident on August 1, 2023 affecting Shorthand, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2023, 12:18 PM UTC
We're aware of an ongoing issue where the Background Media settings appear to be reverting to defaults, particularly when set to text only. This means that sections initially set with solid colour backgrounds might unexpectedly display an uploaded image/video or the default placeholder image. We have identified a temporary workaround that can alleviate the issue. You can reset the background media options for the affected sections back to "text only" or by deleting the background media on Grid Sections. This should restore your intended solid colour backgrounds and prevent unwanted images or videos from appearing. Our team is actively investigating this matter and working on a resolution. It's worth noting that this problem only impacts stories that were made prior to today, and any new stories are not affected. We understand the inconvenience this might cause and sincerely apologize for disrupting your workflow.
- monitoring Aug 01, 2023, 02:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 01, 2023, 02:05 PM UTC
We continue to attentively monitor this situation and we will post a further update soon.
- resolved Aug 01, 2023, 03:17 PM UTC
This incident has been resolved.