Shortcut incident

Docs were getting stuck in a reload loop. Refreshing the doc should fix it.

Major Resolved View vendor source →

Shortcut experienced a major incident on March 16, 2023 affecting Web App and Shortcut Docs, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2023, 01:46 PM UTC
Resolved
Mar 16, 2023, 04:48 PM UTC
Duration
3h 2m
Detected by Pingoru
Mar 16, 2023, 01:46 PM UTC

Affected components

Web AppShortcut Docs

Update timeline

  1. investigating Mar 16, 2023, 01:46 PM UTC

    We are seeing a small number of Documents that are stuck in a loop where they need to be constantly reloaded. We are investigating the issue.

  2. investigating Mar 16, 2023, 01:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 16, 2023, 02:45 PM UTC

    We have identified a cause and are testing a solution.

  4. identified Mar 16, 2023, 03:40 PM UTC

    We are continuing to test the fix in our staging environment.

  5. monitoring Mar 16, 2023, 04:07 PM UTC

    We have deployed a fix to docs stuck in a refresh state. We are monitoring the fix.

  6. monitoring Mar 16, 2023, 04:24 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 16, 2023, 04:48 PM UTC

    This incident has been resolved.