Shortcut incident

GQL Performance Issues

Major Resolved View vendor source →

Shortcut experienced a major incident on February 13, 2024 affecting Web App, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 03:40 PM UTC
Resolved
Feb 13, 2024, 05:56 PM UTC
Duration
2h 15m
Detected by Pingoru
Feb 13, 2024, 03:40 PM UTC

Affected components

Web App

Update timeline

  1. investigating Feb 13, 2024, 03:40 PM UTC

    GraphQL endpoints are not responsive. This impacts the usability of Shortcut for pages that rely on GraphQL.

  2. investigating Feb 13, 2024, 04:36 PM UTC

    We have rolled out a patch and a majority of the application should have recovered. The impact has been confined to Iteration Reporting.

  3. investigating Feb 13, 2024, 05:55 PM UTC

    Fix has been deployed and Iteration Reporting should be fully functional.

  4. resolved Feb 13, 2024, 05:56 PM UTC

    This incident has been resolved.