Shoppy experienced a major incident on November 12, 2019 affecting Bitcoin and Ethereum and 1 more component, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 12, 2019, 07:19 PM UTC
We have identified an issue related to orders not being completed while being paid out to the seller, the issue has been identified and we are working on resolving this issue at the moment
- identified Nov 12, 2019, 07:31 PM UTC
We are performing a full restart of the platform.
- identified Nov 12, 2019, 08:13 PM UTC
The platform has been successfully restarted.
- identified Nov 12, 2019, 08:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 12, 2019, 09:41 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 12, 2019, 10:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 12, 2019, 11:40 PM UTC
New orders are now being processed properly again. We are now working on a fix to reprocess and redeliver old orders.
- monitoring Nov 13, 2019, 12:06 AM UTC
The backlog of unprocessed orders is being reduced. We are continuing to monitor for further issues.
- resolved Nov 13, 2019, 12:44 AM UTC
This incident has been resolved.