Shoppy incident

Shoppy API response times slow

Major Resolved View vendor source →

Shoppy experienced a major incident on November 14, 2019 affecting API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2019, 08:38 PM UTC
Resolved
Nov 14, 2019, 10:01 PM UTC
Duration
1h 22m
Detected by Pingoru
Nov 14, 2019, 08:38 PM UTC

Affected components

API

Update timeline

  1. investigating Nov 14, 2019, 08:38 PM UTC

    We are currently investigating an issue with API responses time being slow.

  2. identified Nov 14, 2019, 08:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2019, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2019, 10:01 PM UTC

    This incident has been resolved.