Shoppy incident

S3 Storage

Critical Resolved View vendor source →

Shoppy experienced a critical incident on November 15, 2019 affecting S3 Storage, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2019, 03:34 PM UTC
Resolved
Nov 15, 2019, 03:49 PM UTC
Duration
14m
Detected by Pingoru
Nov 15, 2019, 03:34 PM UTC

Affected components

S3 Storage

Update timeline

  1. investigating Nov 15, 2019, 03:34 PM UTC

    We are currently investigating an issue with our S3 storage system. Attachment downloads and uploads might fail.

  2. investigating Nov 15, 2019, 03:37 PM UTC

    An on-site technician has been sent to investigate the impacting server.

  3. monitoring Nov 15, 2019, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 15, 2019, 03:49 PM UTC

    This incident has been resolved.