Shoppy incident

Orders not processing properly

Minor Resolved View vendor source →

Shoppy experienced a minor incident on March 30, 2020 affecting Bitcoin and Ethereum and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2020, 10:35 PM UTC
Resolved
Mar 31, 2020, 01:35 AM UTC
Duration
2h 59m
Detected by Pingoru
Mar 30, 2020, 10:35 PM UTC

Affected components

BitcoinEthereumLitecoinPayPalStripe

Update timeline

  1. investigating Mar 30, 2020, 10:35 PM UTC

    We are currently seeing a bug in processing orders. No further action is required, all orders will be reprocessed.

  2. identified Mar 30, 2020, 10:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2020, 01:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2020, 01:35 AM UTC

    This incident has been resolved. All orders have been reprocessed and are delivered.