Shoppy incident

Order Processing Delay

Minor Resolved View vendor source →

Shoppy experienced a minor incident on April 8, 2020 affecting API and Dashboard, lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2020, 10:16 AM UTC
Resolved
Apr 08, 2020, 05:22 PM UTC
Duration
7h 5m
Detected by Pingoru
Apr 08, 2020, 10:16 AM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Apr 08, 2020, 10:16 AM UTC

    Our data processing infrastructure is running behind. No data has been lost and the system should be caught up shortly.

  2. identified Apr 08, 2020, 11:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 08, 2020, 01:04 PM UTC

    We are continuing to process old orders. New orders are not effected and will be delivered without delay as usual.

  4. resolved Apr 08, 2020, 05:22 PM UTC

    This incident has been resolved.