Shoppy incident

Stability decreased

Critical Resolved View vendor source →

Shoppy experienced a critical incident on April 16, 2020 affecting API, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2020, 10:29 AM UTC
Resolved
Apr 16, 2020, 11:08 AM UTC
Duration
38m
Detected by Pingoru
Apr 16, 2020, 10:29 AM UTC

Affected components

API

Update timeline

  1. investigating Apr 16, 2020, 10:29 AM UTC

    We are currently investigating an issue with Shoppy not loading properly.

  2. investigating Apr 16, 2020, 10:30 AM UTC

    We will perform a full reboot of the platform.

  3. investigating Apr 16, 2020, 10:54 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 16, 2020, 11:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 16, 2020, 11:03 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 16, 2020, 11:08 AM UTC

    This incident has been resolved.