Shoppy incident

API / Dashboard issues

Major Resolved View vendor source →

Shoppy experienced a major incident on June 22, 2020 affecting API, lasting 14h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2020, 09:17 PM UTC
Resolved
Jun 23, 2020, 12:01 PM UTC
Duration
14h 44m
Detected by Pingoru
Jun 22, 2020, 09:17 PM UTC

Affected components

API

Update timeline

  1. investigating Jun 22, 2020, 09:17 PM UTC

    While transitioning to Shoppy v2 we are experiencing issues loading the dashboard and accessing our API.

  2. identified Jun 22, 2020, 09:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 22, 2020, 09:25 PM UTC

    A fix has been implemented and we are monitoring the results. Please purge your browsers' cache if you still can't access Shoppy properly.

  4. resolved Jun 23, 2020, 12:01 PM UTC

    This incident has been resolved.