Shoppa incident

Investigating problems with services

Critical Resolved View vendor source →

Shoppa experienced a critical incident on March 4, 2020 affecting Shoppa Service and Shoppa Connection Hub and 1 more component, lasting 17h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2020, 01:48 PM UTC
Resolved
Mar 05, 2020, 07:21 AM UTC
Duration
17h 32m
Detected by Pingoru
Mar 04, 2020, 01:48 PM UTC

Affected components

Shoppa ServiceShoppa Connection HubIntegration Service

Update timeline

  1. investigating Mar 04, 2020, 01:48 PM UTC

    We are experiencing problems with our services and are currently investigating.

  2. identified Mar 04, 2020, 02:22 PM UTC

    The issue has been identified and we are currently working on fixing the problem. We estimate being back online 20:00.

  3. identified Mar 04, 2020, 04:07 PM UTC

    Estimating being back online is now at 22:00.

  4. identified Mar 04, 2020, 09:24 PM UTC

    Estimating being back online is now at 2020-03-05 01:00.

  5. monitoring Mar 04, 2020, 11:06 PM UTC

    Systems are back online, we are monitoring stability.

  6. monitoring Mar 04, 2020, 11:21 PM UTC

    There is an issue with DigitalSignage subsystem, we are working on a fix.

  7. monitoring Mar 04, 2020, 11:22 PM UTC

    We are opening up integration.

  8. resolved Mar 05, 2020, 07:21 AM UTC

    We have made the fix for DigitalSignage and are back online.