Shoppa experienced a major incident on May 27, 2021 affecting Integration Service, lasting 4d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2021, 12:24 PM UTC
We have discovered a problem in our integration service that affects all types of data. The problem causes data to be processed incorrectly and leads to data integrated to sub nodes to be integrated to the HQ node. The problem arose on Monday 24/5 09:15, was detected on Thursday 27/5 10:10, and subsequently resolved on Thursday 27/5 10:35. To resolve the issue we will reintegrate the data so that it is processed correctly. This means that we have paused our integration services for the time being. Requests will continue to be received but they will be placed in a queue to be handled at a later time when our work is completed. The first step in action plans is to remove incorrect campaigns and price lists so that end users do not see duplicates of them. The removal will be carried out today. We are working to solve the issue as quickly as possible and will provide updates when progress is made.
- monitoring May 27, 2021, 07:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2021, 06:41 AM UTC
This incident has been resolved.