Shoppa incident

Services are running slow

Major Resolved View vendor source →

Shoppa experienced a major incident on January 25, 2023 affecting Shoppa Service and Shoppa Connection Hub and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 07:29 AM UTC
Resolved
Jan 25, 2023, 01:31 PM UTC
Duration
6h 2m
Detected by Pingoru
Jan 25, 2023, 07:29 AM UTC

Affected components

Shoppa ServiceShoppa Connection HubIntegration ServiceGeneral

Update timeline

  1. investigating Jan 25, 2023, 07:29 AM UTC

    Our services seems to be running slow.

  2. monitoring Jan 25, 2023, 08:23 AM UTC

    Services seems be back to normal.

  3. identified Jan 25, 2023, 08:54 AM UTC

    Our cloud service provider is having operational disturbances

  4. monitoring Jan 25, 2023, 09:47 AM UTC

    We are seeing signs of recovery, we will keep on monitoring the situation.

  5. resolved Jan 25, 2023, 01:31 PM UTC

    Everything seems to be working fine now.