Lightspeed Retail (S-Series) - BridgePay
Affected: Credit Cards
ShopKeep Outage History
ShopKeep is up right nowShopKeep had 2 outages in the last 2 years totaling 1521h 59m of downtime — averaging 0.1 incidents per month.
There were 2 ShopKeep outages since October 20, 2025 totaling 1521h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
BackOffice - ShopKeep
Affected: BackOffice
Timeline · 6 updates
- investigating Oct 20, 2025, 01:33 PM UTC
Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- identified Oct 20, 2025, 01:45 PM UTC
The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
- identified Oct 20, 2025, 02:41 PM UTC
Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
- identified Oct 20, 2025, 06:59 PM UTC
After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
- monitoring Oct 20, 2025, 07:50 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Oct 20, 2025, 08:28 PM UTC
This incident has been resolved.