ShopKeep experienced a minor incident on July 2, 2025 affecting BackOffice, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2025, 05:29 PM UTC
Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- identified Jul 02, 2025, 06:24 PM UTC
The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
- monitoring Jul 02, 2025, 06:37 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Jul 02, 2025, 06:46 PM UTC
The resolution has been fully confirmed and BackOffice performance is back to normal.