ShopKeep experienced a minor incident on August 30, 2020 affecting Credit Cards, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Cards
Update timeline
- identified Aug 30, 2020, 12:33 PM UTC
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
- identified Aug 30, 2020, 02:06 PM UTC
A global ISP issue is causing service interruptions across the internet. The ISPs are actively working to resolve the issue.
- monitoring Aug 30, 2020, 03:34 PM UTC
CenturyLink has resolved their incident, we are continuing to monitor processing.
- resolved Aug 30, 2020, 06:45 PM UTC
This incident has been resolved.