ShopKeep experienced a minor incident on November 25, 2020 affecting BackOffice, lasting 7h 36m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- identified Nov 25, 2020, 06:03 PM UTC
The BackOffice is currently experiencing delayed transaction reporting due to a downstream provider outage. We have identified the issue and we are working with our provider to resolve this issue as soon as possible. Please subscribe to this page for further status updates.
- monitoring Nov 25, 2020, 10:08 PM UTC
BackOffice reporting has returned to baseline and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring downstream performance issues until a full resolution has been confirmed.
- resolved Nov 26, 2020, 01:39 AM UTC
This incident has been resolved.