ShopKeep experienced a minor incident on December 14, 2020 affecting BackOffice, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- investigating Dec 14, 2020, 03:58 PM UTC
Some ShopKeep users are reporting an inability to access their BackOffice, Shopkeep.com, and shopkeep.com/support. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- monitoring Dec 14, 2020, 04:04 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice, shopkeep.com, and shopkeep.com/support features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Dec 14, 2020, 04:39 PM UTC
This incident has been resolved.