ShopKeep experienced a minor incident on March 12, 2021 affecting BackOffice, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2021, 08:55 PM UTC
Some ShopKeep users are reporting a delay in their BackOffice reporting. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- investigating Mar 12, 2021, 09:39 PM UTC
BackOffice will be unavailable for the next few minutes as we attempt to resolve the current delay in BackOffice reporting. Please subscribe to updates on this page for new information as we uncover it.
- investigating Mar 12, 2021, 09:48 PM UTC
Access to BackOffice has been restored. We are assessing the current steps taken and are continuing to investigate the slow performance and reporting delay in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
- investigating Mar 12, 2021, 10:54 PM UTC
We are continuing to investigate the slow performance and reporting delay in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
- identified Mar 12, 2021, 11:28 PM UTC
The issue causing a slow performance and reporting delay in BackOffice has been identified and a fix is being implemented. Merchants should begin to delayed reporting appear in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
- monitoring Mar 13, 2021, 01:00 AM UTC
A fix has been fully implemented and merchants should see normal behavior in BackOffice reporting and performance. We will continue monitoring downstream performance until the resolution has been confirmed.
- resolved Mar 13, 2021, 01:20 AM UTC
This incident has been resolved.