ShopKeep experienced a minor incident on March 16, 2021 affecting BackOffice, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2021, 07:22 PM UTC
Some ShopKeep users are reporting a delay in their BackOffice reporting. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- investigating Mar 16, 2021, 08:13 PM UTC
We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- monitoring Mar 16, 2021, 09:45 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Mar 16, 2021, 10:52 PM UTC
This incident has been resolved.