ShopKeep experienced a major incident on March 19, 2021 affecting ShopKeep E-Commerce, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
ShopKeep E-Commerce
Update timeline
- investigating Mar 19, 2021, 05:03 PM UTC
Some ShopKeep users are reporting an inability to access their eCommerce dashboard. You may see an error "This site can't be reached". We are working with Ecwid's team to identify the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- monitoring Mar 19, 2021, 05:42 PM UTC
Ecwid has informed us the issue has been resolved, and all ShopKeep eCommerce users should now be able to access their eCommerce Dashboard as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Mar 19, 2021, 06:42 PM UTC
This incident has been resolved.