ShopKeep experienced a minor incident on March 12, 2021, lasting 25d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 12, 2021, 08:24 PM UTC
Dymo support has made us aware of an issue affecting the most recent Windows Update and Dymo Driver 8.7.3, the recommended driver for use with ShopKeep. Affected users when printing will find that their labels are blank. As a workaround while DYMO works to resolve, they recommend using an older version of their DYMO software, which is version 8.5.4.
- investigating Mar 12, 2021, 08:25 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 18, 2021, 04:53 PM UTC
Dymo has released an updated Dymo Driver version, 8.7.4, that resolves the issue of labels printing blank on the latest Windows Update. Visit https://www.dymo.com/en-US and select the driver download link from the banner at the top of the page in order to install this update.
- resolved Apr 07, 2021, 07:19 PM UTC
This incident has been resolved.