ShopKeep experienced a major incident on April 28, 2021 affecting Credit Cards, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2021, 02:12 AM UTC
Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- identified Apr 28, 2021, 02:21 AM UTC
Our payment gateway provider has identified the issue causing transaction processing latency. We are working with their team to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
- monitoring Apr 28, 2021, 02:37 AM UTC
Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.
- resolved Apr 28, 2021, 02:54 AM UTC
This issue is resolved and full connectivity to the payment gateway has been confirmed. All customers should be able to process credit card payments normally.