ShopKeep experienced a critical incident on May 6, 2021 affecting BackOffice, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- investigating May 06, 2021, 07:45 PM UTC
Some ShopKeep users are reporting an inability to access their BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- identified May 06, 2021, 08:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2021, 08:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 06, 2021, 08:42 PM UTC
We are continuing to monitor for any further issues.
- resolved May 06, 2021, 08:42 PM UTC
This incident has been resolved.