ShopKeep experienced a minor incident on June 17, 2021 affecting BackOffice, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- investigating Jun 17, 2021, 02:10 PM UTC
Some ShopKeep users are reporting an inability to access their BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- monitoring Jun 17, 2021, 02:24 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Jun 17, 2021, 02:43 PM UTC
This incident has been resolved.