ShopKeep experienced a minor incident on June 30, 2021 affecting BackOffice, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- investigating Jun 30, 2021, 12:52 AM UTC
Some ShopKeep users are reporting a delay in reporting and Sales data In the ShopKeep Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- investigating Jun 30, 2021, 01:11 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 30, 2021, 04:25 AM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Jun 30, 2021, 04:38 AM UTC
The resolution has been fully confirmed and BackOffice performance is back to normal.