ShopKeep experienced a major incident on July 6, 2021 affecting BackOffice, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2021, 07:24 PM UTC
Some ShopKeep users are reporting an inability to access their BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- identified Jul 06, 2021, 07:34 PM UTC
Some ShopKeep users are reporting an inability to access their BackOffice. We are working to implement a fix to resolve this issue. Please subscribe to updates on this page for new information as available.
- monitoring Jul 06, 2021, 08:10 PM UTC
A fix has been implemented and all ShopKeep customers should be able to access BackOffice as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Jul 06, 2021, 08:30 PM UTC
This incident has been resolved.