ShopKeep experienced a critical incident on July 22, 2021 affecting Credit Cards, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Cards
Update timeline
- identified Jul 22, 2021, 09:36 PM UTC
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
- monitoring Jul 22, 2021, 09:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2021, 10:11 PM UTC
This incident has been resolved.