ShopKeep experienced a major incident on August 10, 2021 affecting BackOffice, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2021, 04:55 PM UTC
Some ShopKeep users are reporting an inability to access their BackOffice. Some BackOffice users will notice a delay for new Items to show in Item List, and/or a delay in reporting from Register sales. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- investigating Aug 10, 2021, 05:26 PM UTC
We are continuing to investigate this issue. Please stay subscribed to updates on this page for new information as we uncover it.
- investigating Aug 10, 2021, 06:21 PM UTC
We are continuing to investigate this issue. Please stay subscribed to updates on this page for new information as we uncover it.
- identified Aug 10, 2021, 06:38 PM UTC
The issue has been identified and a fix to improve the current BackOffice errors and delays has been implemented. Please subscribe to updates on this page for new information as we uncover it.
- identified Aug 10, 2021, 07:19 PM UTC
The issue has been identified and we are continuing to work on a fix to improve the current BackOffice errors and delays. Please subscribe to updates on this page for new information as we uncover it.
- identified Aug 10, 2021, 08:20 PM UTC
The issue has been identified and we are continuing to work on a fix to improve the current BackOffice errors and delays. Please subscribe to updates on this page for new information as we uncover it.
- monitoring Aug 10, 2021, 10:00 PM UTC
A fix has been fully implemented and all ShopKeep customers should be able to access BackOffice as normal. We will continue monitoring performance until the resolution has been confirmed.
- resolved Aug 10, 2021, 10:30 PM UTC
This incident has been resolved.