ShopKeep experienced a major incident on August 22, 2021 affecting Credit Cards, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 22, 2021, 02:05 AM UTC
We have been made aware of an outage currently happening with TSYS Sierra and ProPay systems which is affecting Third Party Processing merchants with TSYS as their processor. For more information on the matter please check the TSYS and ProPay status Pages https://merchant.status.tsys.com/ and https://status.propay.com/.
- monitoring Aug 22, 2021, 03:00 AM UTC
We are continuing to monitor TSYS' status pages for any updates in regard to their outage. We will update this page when they are in the clear.
- resolved Aug 22, 2021, 03:44 AM UTC
This incident has been resolved. TSYS has implemented a fix to restore processing functionality. For more information on the matter please check the TSYS and ProPay status Pages https://merchant.status.tsys.com/ and https://status.propay.com/.