ShopKeep experienced a major incident on September 1, 2021 affecting Gift Cards Integration, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Gift Cards Integration
Update timeline
- identified Sep 01, 2021, 12:35 PM UTC
Our Gift Card partner is currently experiencing an outage with their platform and are working to resolve the issue. Due to this Outage any merchants that use ShopKeep Gift Cards are currently unable to process any gift cards. We will keep you updated on when this is resolved.
- monitoring Sep 01, 2021, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2021, 02:40 PM UTC
This incident has been resolved.