ShopKeep experienced a notice incident on December 22, 2021 affecting ShopKeep E-Commerce, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
ShopKeep E-Commerce
Update timeline
- identified Dec 22, 2021, 01:28 PM UTC
Our cloud service provider is currently experiencing degraded performance across specific regions. This outage is currently affecting our Shopkeep Ecommerce login via Backoffice, and Single sign-on workflows. We are actively working with our downstream partners to resolve these issues as soon as possible.
- monitoring Dec 22, 2021, 01:57 PM UTC
Our cloud service provider has restored power to their data centre which was affecting our ShopKeep e-commerce platform, and we have started seeing services returning to normal.
- resolved Dec 22, 2021, 04:34 PM UTC
This incident has been resolved.