ShopKeep experienced a minor incident on March 22, 2022 affecting Credit Cards, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Cards
Update timeline
- investigating Mar 22, 2022, 06:10 PM UTC
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
- investigating Mar 22, 2022, 06:55 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 22, 2022, 07:48 PM UTC
The issue has been identified. Please tap "Get Updates" from the register to resolve.
- resolved Mar 22, 2022, 09:26 PM UTC
This incident has been resolved.