ShopKeep experienced a notice incident on June 16, 2022 affecting Chat, lasting 13h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Chat
Update timeline
- investigating Jun 16, 2022, 06:46 PM UTC
We are currently investigating an incident affecting our Chat support channel. During this time our Chat support channel will be unavailable.
- investigating Jun 16, 2022, 06:46 PM UTC
We are continuing to investigate this issue.
- investigating Jun 16, 2022, 06:53 PM UTC
As we continue to investigate this issue, if you need to contact our support team, you can do so via email [email protected] or via telephone at (800) 820-2029.
- investigating Jun 17, 2022, 08:32 AM UTC
We are continuing to investigate this issue.
- resolved Jun 17, 2022, 08:32 AM UTC
This incident has been resolved.