ShopKeep experienced a major incident on September 19, 2022 affecting Credit Cards, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Cards
Update timeline
- identified Sep 19, 2022, 02:04 AM UTC
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
- identified Sep 19, 2022, 02:11 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 19, 2022, 02:22 AM UTC
A fix has been implemented and we are monitoring the results. You can expect to see transaction processing return to normal performance levels over the next hour.
- resolved Sep 19, 2022, 03:59 AM UTC
This incident has been resolved.