ShopKeep experienced a minor incident on November 19, 2022 affecting Credit Cards, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Cards
Update timeline
- identified Nov 19, 2022, 01:39 AM UTC
One of our credit card processing gateway partners, FreedomPay, has identified an issue on their end with transaction latency and processing timeouts through First Data and AMEX Direct and are currently working towards a resolution. Merchants processing on this gateway may experience degraded performance when running AMEX cards during this time. To keep updated with their progress, please subscribe to this page.
- resolved Nov 19, 2022, 01:49 AM UTC
This incident has been resolved.