ShopKeep experienced a notice incident on December 5, 2022 affecting Chat, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Chat
Update timeline
- identified Dec 05, 2022, 08:10 PM UTC
We are currently experiencing an outage with our Web Chat feature due to an issue identified with one of our partners. Once we are fully operational again we will keep you posted.
- monitoring Dec 05, 2022, 08:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2022, 08:52 PM UTC
This incident has been resolved.