ShopKeep experienced a major incident on December 9, 2022 affecting Credit Cards and ShopKeep.com, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Credit CardsShopKeep.com
Update timeline
- identified Dec 09, 2022, 05:38 PM UTC
We have identified an issue with our Payment gateway which seems to have been a knock on effect from a Company called Cloudflare's outage. We are monitoring the situation and will update you as we have more information.
- monitoring Dec 09, 2022, 06:22 PM UTC
Please “Get Updates” from the register and process a transaction. A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2022, 10:21 PM UTC
This incident has been resolved.