ShopKeep incident

TSYS and First Data Nashville Credit Card Processing Degrading Performance

Notice Resolved View vendor source →

ShopKeep experienced a notice incident on February 6, 2023, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2023, 08:26 PM UTC
Resolved
Feb 06, 2023, 10:10 PM UTC
Duration
1h 43m
Detected by Pingoru
Feb 06, 2023, 08:26 PM UTC

Update timeline

  1. investigating Feb 06, 2023, 08:26 PM UTC

    Processing on the First Data Nashville and TSYS gateway are currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.

  2. identified Feb 06, 2023, 09:11 PM UTC

    Discover Network is experiencing an outage that may be impacting the ability to process transactions for Discover, JCB, and Diners cards. Discover Network is working to restore service across multiple processors.

  3. resolved Feb 06, 2023, 10:10 PM UTC

    This incident has been resolved.