ShopKeep experienced a critical incident on June 13, 2023 affecting BackOffice and ShopKeep E-Commerce, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
BackOfficeShopKeep E-Commerce
Update timeline
- identified Jun 13, 2023, 08:26 PM UTC
An ongoing outage with Amazon Web Services is impacting performance on S-Series BackOffice and eCommerce. We are monitoring this outage and will provide updates when they become available.
- identified Jun 13, 2023, 08:26 PM UTC
An ongoing outage with Amazon Web Services is impacting performance on S-Series BackOffice and eCommerce. We are monitoring this outage and will provide updates when they become available.
- resolved Jun 13, 2023, 08:50 PM UTC
This incident has been resolved.