ShopKeep incident

S-Series Support - Phone Line Down

Critical Resolved View vendor source →

ShopKeep experienced a critical incident on June 13, 2023 affecting Phone, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:34 PM UTC
Resolved
Jun 13, 2023, 09:39 PM UTC
Duration
2h 4m
Detected by Pingoru
Jun 13, 2023, 07:34 PM UTC

Affected components

Phone

Update timeline

  1. identified Jun 13, 2023, 07:34 PM UTC

    The S-Series phone line is currently experiencing an outage. Please contact us using our online chat service via your register, BackOffice or support website - https://shopkeep-support.lightspeedhq.com/support/submit-a-case

  2. resolved Jun 13, 2023, 09:39 PM UTC

    This incident has been resolved.