ShopKeep incident

Partial Outage - Clover Mini Generation 1/2 NFC Payments

Major Resolved View vendor source →

ShopKeep experienced a major incident on October 5, 2023 affecting Credit Cards, lasting 11d 18h. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 10:21 PM UTC
Resolved
Oct 17, 2023, 04:37 PM UTC
Duration
11d 18h
Detected by Pingoru
Oct 05, 2023, 10:21 PM UTC

Affected components

Credit Cards

Update timeline

  1. identified Oct 05, 2023, 10:21 PM UTC

    Merchants processing using a Generation 1 or 2 Clover Mini may find themselves unable to complete a Tap NFC transaction in their iPad Register app. We have identified that the cause of this issue is related to a recent update of the Mini clover payments app that affects NFC only and we are working on a fix with Clover.

  2. monitoring Oct 12, 2023, 12:53 PM UTC

    A fix has been implemented. Please update your S- Series app to 7.0.1

  3. resolved Oct 17, 2023, 04:37 PM UTC

    This incident has been resolved.