ShopKeep incident

iOS 17.1 Crash Behavior- DO NOT UPDATE IOS TO 17.1

Major Resolved View vendor source →

ShopKeep experienced a major incident on October 26, 2023 affecting BackOffice and ShopKeep.com, lasting 7h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2023, 04:06 PM UTC
Resolved
Oct 26, 2023, 11:48 PM UTC
Duration
7h 41m
Detected by Pingoru
Oct 26, 2023, 04:06 PM UTC

Affected components

BackOfficeShopKeep.com

Update timeline

  1. investigating Oct 26, 2023, 04:06 PM UTC

    iOS 17.1 is experiencing crash behavior. Please DO NOT update your iPad's iOS to 17.1. We are working on a fix.

  2. investigating Oct 26, 2023, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 26, 2023, 11:48 PM UTC

    We have released register app version 7.0.2 to fix crash issues caused by iOS 17.1. If you are affected by this issue, then please update your Lightspeed Retail POS (S) app to 7.0.2 in the iPad App Store ASAP.