ShopKeep experienced a minor incident on April 29, 2025 affecting BackOffice, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- investigating Apr 29, 2025, 07:59 PM UTC
Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- monitoring Apr 29, 2025, 08:12 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to sync data to the BackOffice as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Apr 29, 2025, 08:53 PM UTC
The resolution has been fully confirmed and BackOffice performance is back to normal.