ShopKeep Outage History
ShopKeep is up right nowPingoru has recorded 49 incidents for ShopKeep: 1 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Minor February 6, 2026 Lightspeed Retail (S-Series) - BridgePay 63d 3h Credit Cards
Started Feb 06, 2026, 03:40 PM UTC· resolved Apr 10, 2026, 06:45 PM UTC
- investigating Feb 06, 2026, 03:40 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
- identified Feb 06, 2026, 03:56 PM UTC
We are collaborating with BridgePay to resolve an issue that they have identified on their end.
- identified Feb 06, 2026, 09:11 PM UTC
BridgePay is still investigating the issue.
- identified Feb 09, 2026, 08:14 PM UTC
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience. VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information. If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center. Additionally, Gift Card processing is currently down due to the Bridgepay issue. For the most up-to-date information, please refer to the status pages below: BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
- resolved Apr 10, 2026, 06:45 PM UTC
This incident has been resolved.
Critical October 20, 2025 BackOffice - ShopKeep 6h 54m BackOffice
Started Oct 20, 2025, 01:33 PM UTC· resolved Oct 20, 2025, 08:28 PM UTC
- investigating Oct 20, 2025, 01:33 PM UTC
Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- identified Oct 20, 2025, 01:45 PM UTC
The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
- identified Oct 20, 2025, 02:41 PM UTC
Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
- identified Oct 20, 2025, 06:59 PM UTC
After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
- monitoring Oct 20, 2025, 07:50 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Oct 20, 2025, 08:28 PM UTC
This incident has been resolved.
Minor August 21, 2025 Lightspeed Retail S-Series - Degraded Performance 1h 45m Credit Cards, BackOffice
Started Aug 21, 2025, 06:12 PM UTC· resolved Aug 21, 2025, 07:58 PM UTC
- investigating Aug 21, 2025, 06:12 PM UTC
Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Aug 21, 2025, 06:17 PM UTC
Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Aug 21, 2025, 07:18 PM UTC
We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.
- monitoring Aug 21, 2025, 07:44 PM UTC
Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.
- resolved Aug 21, 2025, 07:58 PM UTC
This incident has been resolved.
Major June 30, 2025 IPP320/IPP350 Credit Card Processing 10d 3h Credit Cards
Started Jun 30, 2025, 04:59 PM UTC· resolved Jul 10, 2025, 08:20 PM UTC
- investigating Jun 30, 2025, 04:59 PM UTC
Some Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 are reporting an inability to connect hardware, impacting the ability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- investigating Jun 30, 2025, 08:24 PM UTC
We are continuing to investigate Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 that are reporting an inability to connect hardware, impacting the ability to process credit card payments. Please subscribe to updates on this page for new information as we uncover it.
- identified Jul 01, 2025, 02:57 PM UTC
We have identified the issue impacting the connectivity of Ingenico IPP320 and IPP350 credit card readers and are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
- identified Jul 01, 2025, 10:58 PM UTC
We’ve identified a temporary workaround for S‑Series merchants experiencing connectivity issues with Ingenico IPP320 and IPP350 card readers. A step‑by‑step email with instructions has been sent to all impacted accounts. You can also view these steps directly at (https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue) If you do not see an email addressing this workaround, please contact our Customer Support team at [email protected] or chat in directly from your S-Series Backoffice. Please note: This is not a permanent fix. Our engineering team is actively working on a long‑term resolution. Thank you for your patience and understanding.
- identified Jul 04, 2025, 06:34 PM UTC
A new release (S-Series Retail POS Version 9.0.0) is being prepared for merchants experiencing connectivity issues with Ingenico IPP320, IPP350, or ICMP card readers. To apply the update, you’ll first need to implement the existing workaround steps, which enable your credit card reader to connect to the Lightspeed S‑Series app. After that, the permanent update will automatically deploy and the terminal will reboot to apply changes. Workaround Step‑by‑step instructions are available here: [https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue]
- monitoring Jul 09, 2025, 07:00 PM UTC
We’re pleased to announce that Lightspeed’s S-Series Retail POS app (version 9.0.0) is now available in the Apple App Store. This update includes a permanent fix for merchants experiencing connectivity issues with Ingenico IPP320, IPP350, or ICMP card readers. To ensure a smooth update process, please follow the step-by-step instructions, which cover both the required workaround and how to install the new version of the Lightspeed S-Series app here: https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue
- resolved Jul 10, 2025, 08:20 PM UTC
The connectivity issues affecting Ingenico IPP320, IPP350, and ICMP card readers in the Lightspeed S-Series Retail POS app have been fully resolved. Version 9.0.1 of the S-Series app, now available in the Apple App Store, includes a permanent fix for this issue. Merchants who update to this version should no longer experience connectivity issues. Please refer to the following guide for step-by-step instructions on updating the app and completing the process: https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue
Minor June 18, 2025 Lightspeed Retail (S-Series) 1h 7m Credit Cards
Started Jun 18, 2025, 06:59 PM UTC· resolved Jun 18, 2025, 08:07 PM UTC
- investigating Jun 18, 2025, 06:59 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- identified Jun 18, 2025, 07:28 PM UTC
We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.
- identified Jun 18, 2025, 07:33 PM UTC
Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode
- monitoring Jun 18, 2025, 07:43 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Jun 18, 2025, 08:07 PM UTC
This incident has been resolved.
Minor April 29, 2025 BackOffice Sync Service - ShopKeep 54m BackOffice
Started Apr 29, 2025, 07:59 PM UTC· resolved Apr 29, 2025, 08:53 PM UTC
- investigating Apr 29, 2025, 07:59 PM UTC
Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
- monitoring Apr 29, 2025, 08:12 PM UTC
The BackOffice issue has been resolved and all ShopKeep customers should be able to sync data to the BackOffice as normal. We will continue monitoring performance until the full resolution has been confirmed.
- resolved Apr 29, 2025, 08:53 PM UTC
The resolution has been fully confirmed and BackOffice performance is back to normal.