Shopfront experienced a minor incident on March 25, 2020 affecting Support, lasting 21h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 25, 2020, 12:42 AM UTC
We're currently experiencing an issue with our call system through our third-party provider due to network call congestion. Some calls may fail to our phone numbers, if this happens please email us and we will return your call as soon as possible. Our provider is currently investigating the issue, we will post an update once we know more.
- identified Mar 25, 2020, 12:42 AM UTC
We are continuing to work with our provider to determine a fix for this, estimated time for normal support calls to be restored is unknown
- identified Mar 25, 2020, 01:13 AM UTC
Our third-party provider is working with Australian mobile network carriers to resolve the issue as soon as possible
- monitoring Mar 25, 2020, 03:53 AM UTC
Our phone system is now back online, thank you for your patience. If you're still having issues phoning us, please send us an email and one of our staff members will give you a call back as soon as they are available.
- resolved Mar 25, 2020, 09:54 PM UTC
Our provider has informed us that the issue has been fully resolved